A traceroute does just what it sounds like, it will trace your route through the internet from your current location to a given destination. Our staff will often ask for traceroute if you are having difficulty accessing your website or other services. Using the output from a traceroute, our staff can analyze where your connection to our servers is getting blocked and what may be the possible cause. How to run a traceroute depends on what OS (Operating System) your local machine is running. There are instructions below on how to run a traceroute for various operating systems.
Windows XP
[1] Start -> Run
[2] Enter in "command" (no quotes)
[3] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)
Windows Vista/Windows 7
[1] Click Start button.
[2] In the search box at the bottom of the menu, type "cmd" without the quotes.
[3] Hit the Enter button.
[4] In the new window that pops up, enter "tracert yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)
Mac
[1] From your hard-drive, open the Applications folder, and click to open the Utilities folder.
[2] Double-click Terminal.
[3] Enter "traceroute yourdomain.com" (no quotes, and replacing yourdomain.com with your actual domain)</div>
How to copy from the Windows command prompt
[1] Right click anywhere in the command prompt's window.
[2] Select 'Mark'.
[3] Highlight all of the text you're wanting to copy in the command prompt's window.
[4] Right click anywhere in the command prompt's window once again. The text is now copied.
