If there's anything we can do to keep you happy and for you to continue to have your domain name registered with us - get in touch with us at our Helpdesk
If you still wish to transfer your domain name away from Acenet, kindly follow the instructions provided below to obtain your domain's EPP/authorization code.
 Log into your Client Area
If you do not have access to your billing account with us, you can request a password reset here:
 Click on My Domains under the Domains tab.
 Click on Manage Domain to the right of the domain that you are wanting to transfer away.
 Click on the Auto Renew tab and then Disable Auto Renew.
 Make sure that 'Registrar Lock' is disabled by clicking the Registrar Lock tab and then Disable Registrar Lock.
 Click on Management Tools and then Get EPP Code. Your EPP code will be emailed to the registrant email address for the domain.
For .UK domains, kindly submit a ticket to our Sales and Billing department requesting to have the domain's IPS TAG changed to the new registrar's IPS TAG. Please be sure to provide the IPS TAG new registrar in the ticket.