How to Cancel My Account

1. Log into your Client Area

Lost your billing account password? Click on the following link to reset it:

Client Area Password Reset

2. Click 'Services' on the menu bar and then click 'My Services'.


3. Click on 'Active' on the Product/Service you are wanting to cancel.

Click service.png

4. Click on 'Request Cancellation' under 'Actions' to the left.

Request cancellation.png

5. Briefly describe your reason for Cancellation and then click the 'Request Cancellation' button.

Please note that hosting services will remain active until the end of the term in which the cancellation request is submitted.

A few extra steps you should consider...

6. Confirm cancellation

The system will send you a confirmation email. You can also confirm the cancellation was successful by clicking on the arrow icon next to "Hello, NAME!", and click on "Email History". All emails Acenet sends you are logged there.

7. Cancel other hosting services

Each hosting service must be cancelled separately. If you do not want other hosting services to renew, you must repeat the above process for each hosting service you wish to cancel.

8. Disable domain registration auto renewal

If you do not want a domain registration to renew, you must take a different action. The following article shows you how to disable auto renewal for a domain registration:

How to cancel your domain registration

Domain registrations are billed separately and auto renewal must be disabled to cancel them.

  • 2 Пользователи нашли это полезным
Помог ли вам данный ответ?

Связанные статьи

Transferring your domain registration to Acenet

  ACENET IS NO LONGER ACCEPTING DOMAIN TRANSFERS.   Domain registration transfers start at...

Change Credit Card on File

This demo will show you how to Update, Add, or Delete a credit card on file for your billing...

Change your domain registration WHOIS Contact Information

Changing the WHOIS information for a domain will lock the domain from being transferred for 60...

Invoice Payment Extension

Acenet automatically allows a 10 Day Grace Period before services are suspended for late payment....

Upgrade to the New Shared Hosting Plan

You can view the details of the latest web hosting package at our Shared Hosting page. If you...